How Do I Contact Customer Service about my order?

We are happy to address any concerns regarding your order, please e-mail or contact us at (855) 825-8222. Our Customer Service Team is available Monday through Friday from 8:00 a.m. to 5:00 p.m. Central Standard Time (CST). Please know we can help you more quickly if you have your order number ready.

How can I change or cancel my order?

If you need to change or cancel an order, please contact us immediately at (855) 825-8222 as there may be a chance that we have processed your order for shipment. We will take all reasonable steps possible to accommodate your request.

How can I ship my order?

Your order will be shipped via UPS Ground unless you choose an expedited shipping option.

When will I receive my order?

Please allow 3 weeks for delivery from the time your order is placed.

How can I pay for my order?

All purchases should be made via Credit Card

Will I Be Charged Sales Tax On My Order?

HALO is registered to collect and remit sales tax in all states where there is a tax. Applicable shipping charges and sales tax will be invoiced at the time of shipment.

Can I return merchandise?

We are happy to assist you if your order contains defective merchandise or if you need to exchange sizes. Please e-mail or contact us at (855) 825-8222 to arrange for replacement merchandise or a refund.